Design systems
Secure Communication App
Designed a secure enterprise communication platform with a scalable design system and reusable React components, standardizing complex workflows across products and platforms.
Design systemsIntro
SecureLink (name changed) is a custom-built enterprise communication platform that empowers high security government organizations to connect and collaborate securely. It enables employees to effortlessly schedule meetings, engage in instant messaging, and conduct high-quality voice and video conferences.
This case study explores the journey of converting a one line sentence from leadership to a full scale enterprise application with a custom built design system to a highest level of security, highlighting the challenges faced, the approach taken to address them, and the results achieved.
Client
Confidential
Year
2024
My Role
Senior Product Designer
Services
UX, Design system
The Problem
The problem at hand was the lack of proper product requirements. It is just a one liner from leadership that we need to create an enterprise app for all employee internal communication. While there were few platforms available for enterprise communication apps, they often failed to provide customization tailored to organization employees with security in question.
- Tight deadlines: Initial product key screens delivery deadlines were tighter and due in 3 weeks.
- Access to target users: No access to potential end users as it's highly confidential.
Approach
To address these problems and create a highly secured enterprise communication app with customizations, the following approach was taken:
- Competitor analysis: Defined primary features to build through secondary research & competitor analysis.
- Design system: Leveraging a design system framework and prioritizing frequently used components, able to meet deadlines.
- Iterative guerilla testing: Conducted guerilla testing for validation to identify usability issues and test design assumptions.
Accomplishments & Takeaways
Though we strive for positive outcomes, some projects give us experiences and learnings which I would like to note below:
- Thrived in the understanding and concept phase, leveraging my skills to develop successful solutions despite limited user interaction.
- Organized and streamlined design systems to cater to multiple product lines, reducing design and development time by 2 months.
- While there was a learning curve in implementing Figma variables for the Flutter environment, the process of successfully integrating them for dark and light mode using design tokens was ultimately rewarding.
Conclusion
SecureLink, our secure enterprise communication platform, successfully completed its pilot release within the agreed-upon timeframe with potential clients. By leveraging reusable components from our design system, we were able to streamline development. Additionally, our iterative usability testing proved valuable as it yielded positive feedback from potential clients. SecureLink is now a prominent product within our company portfolio, and we've secured a client who has signed off on its implementation for their organization.
